MercyCare would love to hear from you!

We have established a general e-mail account so that members can make inquiries or ask general questions. Feel free to email mcare@mhsjvl.org anytime**.  Please ensure that you include your first name and the department you wish to contact so that your e-mail can be forwarded in a timely manner.

**Please do not send personal or confidential information through this email address as it is not encrypted and it may be possible for others to view your information. This email address is for general correspondence only and is accessible during business hours only.

If you have information of a sensitive nature, we recommend you contact us by phone or mail at:

MercyCare Health Plans
MercyCare Insurance Company
3430 Palmer Dr.
P.O. BOX 2770
Janesville, WI 53547-2770

Toll-free phone number:     (800) 752-3431

Local callers may dial:        (608) 752-3431

TTY users may call:             (800) 947-3529 for assistance

Hours of operation:             8 a.m. to 4:30 p.m., Monday through Friday

If you are an Employer, and are looking to purchase health care coverage for your company's employees, please call (608) 758-7710 or toll-free (800) 752-3431, ext. 3035.

If you are a MercyCare member, and wish to contact our Customer Service Department, please call toll-free (800) 895-2421,