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COVID-19 & MercyCare

As we continue to evolve with the ongoing COVID-19 pandemic, MercyCare has made some internal changes to assist members during this difficult time.

Mercyhealth teleMedicine visit

Mercyhealth understands that patients must be seen during this time of great uncertainty. Our new, convenient service, Mercyhealth teleMedicine, allows patients to connect with board certified primary and specialty care physicians for secure, live, on-demand video visits using a computer, smartphone or tablet. From a follow-up physician visit to counseling and medication refills to common health concerns, Mercyhealth teleMedicine is here for you from the comfort of your home. Our teleMedicine option is available now if deemed appropriate by your provider. Contact your provider to find out if your visit qualifies.

To make an appointment with your Mercyhealth physician, visit

COVID-19 costs covered

MercyCare has waived the cost sharing for inpatient admissions that are primarily related to COVID-19 treatment.

Over-the-counter (OTC) take-home COVID-19 antigen tests

Prescription drug refills: Maintenance medications

MercyCare has relaxed our refill policy to provide members earlier access to prescription medications. This applies to all lines of business up to a 90-day supply with the exception of individual, which will be limited to a 30-day supply.

COVID-19 & Mercyhealth

For information on COVID-19 Q&A, antibody testing, lab testing and vaccines, visit Coronavirus: Need to Know.

Wisconsin Department of Health Services (DHS) information